How to order
Thank you for your interest in placing an order with us.
You may want to print this page for step by step instructions through our online shopping cart.
 
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Order Online    Order by US Mail  Order by Phone  Sending us your Photo Ordering from Canada
 
 
Order Online  

Clicking the Add to Cart / Buy Now Buttons
Depending on the item, you may be redirected to a personalization page first where you can fill in information about the customization of your desired item.  Or...  the personalization form may be right on the page your viewing.
 
Personalizing 
When personalizing a product, please read instructions for color, text and photo submission requirements.  Please be as specific as possible about your desired personalization.    You must tell us how your sending your photo. If we do not know one is coming, we will not look for one!
 
Adding item to the Shopping Cart
This new feature was requested by a majority of our customers that order more than one of  the same item with different personalization.  

After you have filled out your personalization and clicked add to cart, you will receive a pop up message box that tells you your order has been submitted to the shopping cart but you will remain on the same item page. You will not be redirected to the shopping cart at this time.
 
Ordering more than one / Viewing what's in  your shopping cart
To order additional items with different personalization, all you need to do is enter personalization information and click Add to Cart again.  You repeat these steps as many times as necessary.  You may continue to order the same item (with different personalization) or navigate to another page on our site.  Each product page has a Review Cart/Check Out link under the Add to cart button.  
 
Finalizing your order
Once you are ready to finalize your purchase, click Review Cart/Check Out and you will be redirected to our shopping cart.    You can review your cart at any time by clicking Review Cart/Check Out.  If you are not ready to Check Out you may scroll down and click Continue Shopping to return to the page you were on. 
 
The Shopping Cart
Increasing/decreasing Qty 
Once in the Shopping cart, you may increase the quantity of any item by changing the number in the qty field and scrolling down and click recalculate.  You may also delete any item from the cart by setting the qty to zero and clicking recalculate.

After recalculating the total cost should be correct for the product you have chosen.
 
Calculating Shipping & Handling
Next you will be asked to calculate the shipping  by using the drop down box and choosing your country and inputting your zip code.  Shipping charges are determined directly by the freight carrier you choose ie: UPS or USPS, the weight of your product and your zip code.  Please note that UPS charges extra for residential as well as rural deliveries.  If your freight charges seem extremely high, please let us know and we will double check.   Hawaii, Alaska, and PO Boxes must choose USPS.  

If the only option you see is Link Down - correct later -   it means that the link to  UPS and / or USPS websites are down at the moment.  and we will correct your shipping  prior to charging your credit card.

Please be advised, we only ship within the continental US, Alaska, Hawaii & Canada.  For Canadian shoppers, please pay careful attention to the country section below.

Some items when purchased in quantity or that have add-ons such as name tags with a magnet back add on, may show an incorrect shipping total.  If this be the case we will reduce your shipping charge to a more appropriate cost.  
 
Enter your State
Next you will be asked to choose your state from the drop down box.  Please be sure to choose the correct state. This box is there to determine TAX for FL residents.  If you are in FL and you do not choose FL here, your order confirmation will not show the tax, however, tax WILL be added on after your order has reached our data entry.

At this point,  you may click recalculate again to see your total order with tax (if applicable) and shipping/handling.
 
Additional Info
You may add any additional info or message to us that is non product related or that you forgot to add in the add info section of your personalization.
 
Voucher
If you have been given a voucher number by us you may enter it here to receive your discount.  Please do not attempt to put voucher codes in from other vendors or that have expired, they will not work. If you do have a legitimate voucher number and it does not work, note that in the additional information box or email us.
 
Click Go To Payments
In the event you forgot to choose a shipping method or state, you will be reminded to do so. Once choosing you will go further to enter your billing information.
Billing Information
Required fields
Certain Fields are Required such as name, address. telephone number, email address.  We must have this information in order to process your order or get in touch with you in the event of any questions.  Required field labels are darker.  In the event you do not put information in any of these fields, you will be required to do so before going on to the next step.
  
Name  
Please enter both your first and last name. 
Address
Please put in your full Billing Address including any suite or apartment number.   Your Billing Address is the address where you receive your monthly credit card statements. 
 
Billing Address 
All information is verified with your bank. If your address fails a verification match with your bank, your order will be delayed.  For Your Protection,  we will only ship to your billing address so please put in the correct address not a gift recipient or your work address, unless your credit card company has that address on file. As per our merchant agreement, we can only ship to your billing address. This is for your protection as well as ours.

if you need your order shipped somewhere else, please review alternate ship to below
Alternate Shipping Address
There are three ways in which you can have your order shipped to a different address.

1. If you are shipping to your office address, vacation home etc..... the easiest way would be to add the address as an alternate ship to on your credit card. You will not receive any credit card bills or mailings at that address but you can ship orders there.  If you have done this, you may email us with your order # and the address and let us know that it is an alternate address on your card and we will use the proper procedure to verify and then ship to that address.
or
2. If you want to ship to a gift recipient....  You can fax us or email (preferred) us a copy of your drivers license, showing the billing address, and a letter authorizing us to ship to your requested alternate address.  fax # 904-292-4107  email - personalizeme @ tagdesigns.com
or
3. You can pay by check or money order.

When items are purchased mail order, the only way to insure that the card is being used by the actual owner is to ship only to the cards verified address. Therefore, requesting shipment to an alternate address requires some sort of proof that you are the actual card owner. This is for your protection as well as ours.  For orders over $50.00 you may also be asked to sign a credit card receipt that we will either e-mail or fax to you along with providing a copy of your drivers license.
Apartment/Suite # 
Missing apartment numbers or incorrect addresses  are charged $5.00 - $10.00 if we are charged by UPS because you did not give us this information, we must pass this charge on to you so please avoid these unnecessary charges by insuring your address is both complete with apartment/suite number and accurate.
 
Country
This is the Country  not the County  which at most times is USA.  The only international orders we accept are from Canada, however, we must be able to verify your address with your credit card bank or Pay Pal.  

Orders shipping to Hawaii or Alaska ship via USPS only.
Canada -  
Canadian orders must be paid in US funds with a verified address..
Canadian Orders incur additional shipping fees (depending on weight of product ordered).  Orders to Canada can either go via UPS,  USPS. USPS orders require extra processing time as we must physically take it to the post office. Post office runs are done once per week.  Any Custom, duty, tax fees are at the liability of the buyer.
Phone  
Please put in the phone number for your billing address.  All information is verified. If this information does not match your bank, your order will be delayed.  If there is an alternate phone number you would like us to use such as your work or cell #, you may put it in the Fax # field and mark it USE 1st. This way we will know to call you on that number.
 
Email  
This is one of the most important fields.  Please be very careful inputting your email address. If your email address is incorrect, you will not receive your order confirmation  nor will we be able to contact you.
Our preferred correspondence is e-mail.  Most often, orders are processed during the late shift and we will not call you. If we cannot reach you by email, your order will be delayed.
Please check your e-mail often during the order process as we may need to contact you with questions about your order.  We may also email you a sample graphic for approval. If you do receive a sample via e-mail, please respond ASAP with an approval or any corrections required.
. 
Also please note.... Check all spam settings with your isp and insure that you can receive mail from tagdesigns.com
Most e-mails will come from either custserv, personalizeme, or graphics @ tagdesigns .com
Your order confirmation will come from Shop @  but please do not send any correspondence or graphics to this address.  Only orders are viewed at shop@ and only emails containing attached graphic files are viewed at graphics @ Any additional e-mails will be ignored.
 
Join Email List.
Next you are asked if you would like to join our e-mail list.  We send out special notices/ private customer discounts/ sales or listings of new products. These emails are generally sent out once a month or sometimes once every two to three months depending on time allowed.   If you choose to join our email list you can unsubscribe at any time.
Also please note, we do not sell, rent or give out your information to anyone. If you join our e-mail list, you will not receive advertising mailings from anyone but us!

On the order confirmation page, there is a link to join the e-mail list. Clicking the link will bring you to a separate page where you can input your name, e-mail address, city, state, and gender. We may extend this at a later time to request your mailing address as well in the event we make up a catalogue or send post card specials.

After completing the form you will be sent an e-mail to confirm your subscription to the mailing list.  This is called a double opt-in.  If you do not confirm your subscription, you will not receive mailings.
Future Purchases
Click this box if you would like the shopping cart to remember your name and address for future purchases. To our understanding, this will set a cookie on your computer. If you do not allow cookies do not check this box.
Accept Policy
You must click to accept our policy/terms and conditions of sale in order to go further.
All items have a product policy listed  and a full personalized industry policy is linked for your review.
Click Continue
Payment Options
After clicking continue, your cart will be reviewed along with your billing information and you will be given a payment option.
You may then choose to pay via  Credit Card, (Master Card, Visa American Express) Pay Pal, Money Order, or Check Via US Mail. 

Make your choice of payment by clicking the appropriate circles (radio buttons)
Click Continue
Choosing Credit Card
If your choice was credit card, you will then be brought to our secure server where you will input:

~The Name as it appears on the card.  

~The card numbers.  Please input these using dashes or spaces (ex: xxxx-xxxx-xxxx-xxxx-    xxxx xxxx xxxx xxxx) Since we process your card manually, this limits the chance of error and it's easier on the eyes.

~ The Card Verification #  (CV or CV2 #)  Visa/MC/Discover  Please be sure to put ONLY THE LAST 3 numbers that appear after the last 4 digits of your account number.  This is on the back of your card up on the signature strip.  If these numbers are not accurate, your charge will not be approved.  Amex - this number is 4 digits on the front of the card above your account number on the right.

MC/Visa

Amex
Expiration Date
Input the correct expiration date
Click Continue and your order is complete
You will be brought to a confirmation page and will receive a confirmation e-mail.

Please note - your card is charged by Personally Yours / Personally Yours by TAG Designs. This is the name on your credit card receipt. Please take note of this so you do not become confused when you receive your credit card statement! 
Choosing Pay Pal
you will be brought to a Pay Pal receipt page and given the opportunity to log in to your pay pal account and send payment.
Choosing Check
you will be brought to a page where you should enter your name,  the check # and date you will be mailing the check. After entering this information, click continue to finalize your purchase.  You will be redirected to a confirmation page and you will receive a confirmation e-mail
Choosing Money Order
Click Continue and you will be redirected to a confirmation page and will receive a confirmation e-mail.
Ordering Via



E-Mail
You can e-mail us with your order, however, we do not recommend sending your credit card information via e-mail. Please include your phone number and a good time to reach you and we will call you for your credit card info.
 
Telephone 
Although Email is our preferred correspondence, You may call us toll free with your order at 1-866-Ad-Angel . Please have your credit card with you as we will need the security number from the back of your credit card. Telephone response is limited but you may call leave us a message and we will call you back most times within 48 hours. 

Please speak loudly & clearly especially when leaving your phone number.  Please tell us your name, the reason for your call, your phone number and your time zone.  If you do not tell us the reason for your call, we will not call you back.  Sorry, but we receive far too many solicitations - regardless of the no call list, and just don't have the time to call back people who are trying to sell us services that we do not need or want.  If you do not identify yourself and your intentions we have every reason to believe you are a telemarketer.
US Mail 
We have a printable order form that you can print out and mail to us at Personalized Gifts, inc  Attn: TAG Designs, PO Box 600139, Jacksonville FL 32260-0139.  Please check the freight cost of your items prior to mailing any payment.
You may check the freight cost by clicking the buy now button, choose your desired quantity follow procedures above to add freight (enter country, zip code - click add shipping charge will bring up another box with freight choices.  Please note all freight traveling times are after production is complete.
If you are going to mail in an order, we would appreciate if you still put your order through the shopping cart so we have a record and know to expect it.
Sending us your Photo
We offer 3 ways for you to get your photo/graphics to us
Upload
Most personalization items have an UPLOAD link under the form.  Clicking the link will bring up a pop up box in the upper left hand corner of your screen or in a new tab if your browser is set to open pop ups in a tab.  Please follow the instructions by entering all the information (your name, email, phone etc etc)  Fill in the black security (captcha) numbers/letters.  Send your image to us
US Mail
You may send your photo via US mail to TAG Designs attn: Art Department, PO Box 600139, Jacksonville FL 32260-0139.   You will get your photo back with your order. (see professional photos below)
E-Mail
You can e-mail your photo to . Your graphic must be at least 300dpi and approximately 4" x 6" in size. We accept ONLY .jpg (non compressed), .psd, .psp, .ai & .eps - PC formats  ( That means we do not accept MS Word, Publisher, Presentation, MAC files, or any other type of graphic Layout)   If your file is large, you can zip it with winzip. A free trial version of winzip can be found at www.winzip.com .  Please be sure to include your full name and order number within the e-mail.  The graphic should be attached as a file, not embedded within the e-mail.  

For business logos, please send a high resolution file, preferably a vector file in .ai, .eps, or .psd. 
(see professional photos below)

 Either method is fine, but keep in mind that if you need your order by a certain date, in some cases it can take your US mail anywhere from 3 - 7 days to reach us.  
 
Professional Photos  
Please do not send Professional Photos without a photographers release. We cannot reproduce professional photos without permission from the photographers. If you send us a professional photo without a photographers release, we will not send it back unless you mail us a self addressed stamped envelope. In most cases, photographers will grant you a release without issue or charge.  You can have your photographer fax us the release direct at 904-292-4107.
 
DO NOT
send graphics you have taken from the internet!
At most times, these graphics are not in public domain and require permission to use, Plus, they are not print quality
 
If you encounter any problems using our shopping cart or have any questions, please feel free to email us.

Thank you for letting us personalize your day!
 
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Personally Yours by TAG Designs -  Personalized Gifts, Inc.   PO Box 600139 Jacksonville FL 32260-0139    904-292-4108 fax 904-292-4107
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