| Q1 |
Is there a minimum order or charge? |
|
A: |
Most items sold do not require a minimum
quantity to order. There are minimums for our
advertising promotional products listed under B2B advertising or on
www.AdvertisingAngel.com. Minimums for those products are
indicated next to the item on our site.
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| Q2 |
Are there any Quantity Discounts? |
|
A: |
Quantity Discounts for personalized products
are determined by the product itself and the quantity desired as well as
the personalization. Please feel free to email us and ask if your
desired item and quantity constitutes a discount. Back to Top
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| Q3 |
I am a school/PA/PTA/PTO can we use your
products for a fund raiser? |
|
A: |
But of course! Email us and we'll
be happy to work out a fund raising program to suit your needs. We also
have an ad-promo division that you might find more cost effective for
fund raising products at www.advertisingangel.com.
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| Q4 |
Are there any set up fees? |
|
A: |
There are no set up fees when you order personalized
gifts. We do not charge you to scan your photo or set up your
design. We don't charge you for putting text on your graphic
either (aside from 1 or 2 items where the charges is imposed by the
manufacturer) There are standard set up fees when ordering promotional &
advertising items.
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| Q5 |
How should I send you my image? |
|
A: |
We offer 3 ways for you to get your image to
us.
1.
E-Mail
but please make sure your graphic is not compressed and at least 300dpi
and 4" x 6". We accept images PC format only in .jpg, .psd,
.psp, .tif, .ai (9), .eps & .cdr.(8) You may zip up your
graphic in winzip if necessary.
Do not send professional photos
without a photographers release. Doing so will only hold up your order
Do
not send graphics you have borrowed from the internet. Just because they
are on the world wide web, does not put them in public domain. Do not
send us a link to your online photo album, usually these graphics are only 72dpi and cannot be reproduced for print with any quality. If
you have any questions please e-mail
2. You can upload your image
Click to Upload Your Photo follow same
guidelines as above.
3.
U.S.Mail
your photo to TAG Designs, PO Box 600139, Jacksonville Fl 32260
If you send an image you warrant that it is free from copyright and
belongs to you.
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| Q6 |
If I send you my photo via regular postal mail, will I get it back? |
|
A: |
We will send you back your original photo,
unharmed.
Please note, We do not reproduce professional photos without a
photographers release. If you send a professional photo without the
necessary release, we will not send your photo back. If you want your
photo back, you will need to send us a self addressed stamped envelope.
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| Q7 |
Can you add text to my image? |
|
A: |
Yes we can, and we don't charge you extra
either. Please be sure to indicate the color of the text and the
type desired. ( bold, italic, script etc.) Please note: we cannot
print metallic colors ie, gold, silver, bronze or designer colors
ie, perriwinkle blue, goldenrod, etc. We cannot match
shades, all colors are standard such as yellow, blue, red, black
etc.
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| Q8 |
What are my Text Choices? |
|
A: |
In effort to assist you in
choosing a font for your personalized product, we have listed some of
the most commonly requested fonts. You are in no way limited to
these fonts. This is just a small sampling to give you an idea of the
different styles available. If you have a certain font in mind,
please feel free to request it. See
Font Styles Here
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| Q9 |
Do You Have Samples I can look
at to get an idea of how to design my personalized item. |
|
A: |
There is at least one graphic
sample on each page. Some items have several samples, especially items
that can use our stock graphics as opposed to your images. In most
cases, either or can be used. In addition to the samples on each item page,
we have added a small sampling of Bag Tags and License Plates which
should give you a basic idea of how most personalized items can be set
up. Please keep in mind, however, the items you choose are
Personally Yours and we will follow YOUR design idea to the best of our
ability. But... if you need some help, here are some samples.
Bag Tag Samples
License
Plate Samples
We also have Sports Mascots and
general photos that can be used
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| Q10 |
TAG Designs does not accept
Pornographic material for reproduction - What is Pornographic? |
|
A: |
Everyone has different opinions in this area,
but we consider pornographic anything that we would feel uncomfortable
having our children seeing us working on and reserve the right to refuse
any order we consider to be distasteful or pornographic. We also reserve
the right to refuse any order which contains text in a foreign language
if we cannot find the meaning in an international dictionary.
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| Q11 |
Can you crop my image? |
|
A: |
Depending on the orientation of your image (portrait or
landscape) and the gift item you're having it printed on, we can crop,
reduce or blow up your image. We prefer that you do not send
images already cropped. Sometimes we need the extra background room to
insure proper placement of your subject on the item. You can send
your high resolution file along with a lower resolution file cropped to
show us the approximate area you would like removed from the picture.
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| Q12 |
How long will it take to process my order? |
|
|
Normally production time on
most items is 3-5 days , with the exception of some items, but each item
is marked with a production time. During
Holiday time, these estimated times will be extended Please place
holiday / special event orders as early as possible.
Realize that personalized products are not pulled off a shelf and
shipped, There is administration time, art development time
production time and shipping time. If you need something by a
certain date, please be sure to note it on your order even if you think
you are within our time guidelines. Need something right
away? Don't hesitate to email us and ask. If we can, we'll
put it on Rush status.
Keep in mind that any requests for special designs cannot be done on a
rush basis.
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| Q13 |
How will you ship my order & How Much
does it cost? |
|
A: |
Normally we ship via UPS. We
may on occasion ship via USPS.
You are charged actual freight fees plus a small handling fee depending
on the item and package required. Our shopping cart links directly
with UPS and USPS, shipping charges are determined by the carrier you
choose.
On larger quantity orders, freight is sometimes
overstated. Your credit card is not charged automatically,
therefore, we will confirm shipping charges for large orders prior to
charging your card.
If our shopping cart
seems inaccurate, please don't hesitate to email us for
confirmation.
Please see our shipping map to estimate how long it will take for
your gift purchase to reach you once it has been produced and shipped.
Shipping
Map
If you will be paying by check or money order via US mail, please
put your order through the system and choose payment by Check/Money
Order. This will
give you a freight charge and also alert us that your order is coming. Also
note = When sending a check, it takes at least 7-10 business days for your
check to clear once it has been deposited. After your check has cleared, we will begin the process
of your order.
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| Q14 |
Do you offer Express Mailing Options? |
|
A: |
We can ship your package
express If
you have a Fedex or UPS Account, but please realize that we still need
time to produce your order. (This
is for select items produced and shipped by TAG Designs - Some items
ship direct from the mfg or need to come into our facility first before
shipping, therefore, expedited shipping may not be available but please feel free
to ask)
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| Q15 |
Do you Ship outside the United States? |
|
A: |
At the present time, We only
ship within the continental United States, Alaska & Hawaii.
We can ship to Canada if the order is paid for by Money Order/Check in
US Funds or via Pay Pal with a confirmed address. Orders shipping
to Canada incur additional freight charges. You pay customs and duty
fees upon receipt in Canada. We are not liable for these fees.
For Companies with a US Based Corporation, We can ship via
Your Fedex Account when orders are Pre-Paid via Money Order/ Check. We
are not able to ship any other international orders at this time.
Also please note, We only accept US Bank Credit Cards. We are not set up
for international credit cards. When paying by Credit Card, we can only ship to the
billing address you have registered with the Credit Card Issuing Bank.
If you need your order shipped to an alternate address, you can either
pay by Money order or Check, or you can add the address on to your
account by calling your issuing bank and requesting to have an
alternate address added to your account.
Although this might seem frustrating at times, realize it is done for
your protection.
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| Q16 |
Can I return my order.? |
|
A:: |
Understandably, due to the nature of personalized items,
they cannot be returned. However, if there is an error on our part, you
can receive a
replacement. Please email for an authorization first. Any
returns without pre-authorization will not be honored.
Please read our full industry policies.
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| Q17 |
What form of payment do you accept? |
|
A: |
We accept Visa, MasterCard, Amex,
Discover and Pay Pal. All Orders are Pre-Paid. You can also pay by
Personal Checks and Money Orders via US Mail. Any Checks returned will incur a $ 35.00 fee. We work with all states
and will prosecute.
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| Q18 |
How do I place an order? |
|
A: |
To Place an order with our Secure Server you
can click the Buy Now Buttons next to each one of our products to access
the Shopping Cart.
To Place an order via US Mail, please do as above but check payment by
check/money order instead. Putting your order through the system
alerts us it is coming and also filters your name and address into our
billing and shipping software.
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| Q19 |
Can I re-sell your product? |
|
A: |
We only allow re-sale on certain
items. If you are interested in reselling our products,
please send e-mail us with your business name, Website URL, location, TAX ID and which items you are
interested in reselling. Emails sent without this information will
not be honored or responded to.
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| Q20 |
I received my personalized products and I love
them. How can I tell my
friends about your company? |
|
A: |
We just love to hear how thrilled you are with your
personalized products and we know your friends and associates would love
to hear it too. Please feel free to send our link or use the
recommend it button below, and
remember to sign
our guest book too =)
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| Q21 |
Do you sell
non-personalized items? |
|
A |
We do have some non personalized items
scattered through categories of gifts. We have been adding more and more
non-personalized items, but only ones that we find desirable! |
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